Client Servicing
Service Capacity Most Brokers Do Not Have
Vennsure services clients end to end: a hospital network app with live opening hours and Grab integration, in-house emergency response and medical evacuation, and a claims team that tracks every claim and monitors loss alongside our insurer partners.
The Vennsure App
Your network in your pocket, kept live.
Vennsure gives clients an app that shows all the hospitals in their network, constantly rechecks opening hours at hospitals and clinics, and connects to Grab so no one has to look up where their direct-billing card works on an Excel sheet. It is available on Google Play.
Every hospital in your network
Clients see all the hospitals and clinics their policy covers, with direct-billing status flagged clearly for each one.
Opening hours, constantly rechecked
We do not list a static schedule. The app constantly rechecks opening hours at hospitals and clinics so the information a client acts on is current.
Connected to Grab
No one has to look up where their direct-billing card works on an Excel sheet. The app connects to Grab so a patient can get a ride to the right facility in two taps.
Available on
Google Play
Emergency & Medevac
When it is an emergency, a real team is already moving.
Vennsure has staff to receive emergency calls and employs medical evacuation professionals, so when a member needs urgent help we are well equipped to give it.
Staff to receive emergency calls
A real person picks up when a client calls in a crisis, not a queue or a chatbot. Our team is briefed on the member's cover and network before anything else happens.
Medical evacuation professionals on staff
Vennsure employs medical evacuation professionals directly, so the coordination of a transfer to a better facility is handled by people who do this for a living, not handed to a third party.
Equipped to help, end to end
From the first call to a patient being admitted at the right hospital, Vennsure holds the chain together. That is what being well equipped to help actually means in practice.
Claims
Claims we track, not claims we forward.
We turn claims around quickly and work in a deeply connected way with insurance partners, where we track claims and monitor loss unlike other intermediaries, meaning we can fight for clients from a better position.
Fast claims turnaround
We turn claims around quickly. A claim that sits is a member who suffers, so we keep them moving.
Deeply connected with insurers
We work in a deeply connected way with our insurance partners, tracking claims and monitoring loss in real time, not waiting for a monthly report.
We fight from a better position
Unlike other intermediaries who pass a claim up the line and hope, we track claims and monitor loss, which means we can fight for clients from a better position.
Our People
No juniors on your file.
Our people are not juniors. Everyone who works at Vennsure has years of experience in insurance, in medical claims, in evacuation, in the markets we operate in. When a client calls, the person who answers knows what they are talking about, and the person who works the claim has done it many times before.
Years of experience, by default.
We do not staff client servicing with trainees learning on your claim. The standard at Vennsure is experienced professionals from day one.
Medical Insurance Servicing
Full-service medical insurance support across Southeast Asia.
Vennsure provides comprehensive medical insurance servicing for individuals, families, SMEs and multinational companies across Southeast Asia. Our service capacity covers group health insurance, international private medical insurance (IPMI), outpatient and inpatient claims handling, hospital direct billing coordination, medical evacuation and emergency assistance, and renewals management for plans across Vietnam, Thailand, Malaysia, Singapore, Cambodia, Laos and Myanmar.
As an independent insurance advisor and broker, Vennsure works with leading medical insurers including Cigna, Bupa, AIA, Allianz, AXA, Pacific Cross, William Russell and Liberty to deliver health insurance plans that meet the needs of expatriates, local nationals and international school communities. Our claims team supports members through pre-authorisation, guarantee of payment (GOP), cashless direct billing at network hospitals, reimbursement claims and appeals, with fast turnaround and active loss monitoring alongside our insurer partners.
Beyond medical insurance, Vennsure services a full range of general and life insurance products, including personal accident insurance, travel insurance, handset and device protection, hospital cash plans, life insurance, disability cover and group employee benefits. Our in-house emergency response and medical evacuation capability means members have a single point of contact for assistance, claims and care, whether they are dealing with a routine outpatient visit or a cross-border medical evacuation to a regional centre of excellence.
Next Step
Experience the Difference in Servicing
Talk to Vennsure about how our service capacity changes what insurance feels like for your people.
